Contact us, Toll-Free +1-888-427-ARCA (2722) - Local +1-716-541-2788

Policy & Procedure

DISCLAIMER  

Updated 5/21/2018 

ARCA makes no claims, guarantees, warranties, or promises on behalf of any Manufacturer, Brand, Company or Distributor. ARCA may not be an authorized distributor of any products ARCA carries, sells, stocks, ships, or transfers possession of.  

All items purchased for install, resale or for any other reason are purchased solely at the buyers risk. ARCA's "In-House" Warranty is limited to the cost or replacement of the item in question in the event that the item does not work properly. ARCA does not offer compensation for any damage, injury or death in the event of misuse or improper installation of the sold item. It is the buyers responsibility to test any item purchased from ARCA before install or use. ARCA accepts no responsibility for damage, injury or death caused directly or indirectly by an item we sell. ARCA does not make claims on behalf of the safety implications associated with any item ARCA sells. It is the buyers responsibility to properly ensure the safety of any item ARCA sells before install or use.  

Any engagement with ARCA including, but not limited to; purchase, sale, consignment or transfer of property certifies that you have read, and agree to, our disclaimer.   

  

TERMS & CONDITIONS
Unless dictated in written agreement before shipment, we reserve the right to recycle any material for recycling value at any time. Although less than 1% of accepted material gets recycled instead of sold it still does occur. 
Unless dictated in written agreement before shipment we reserve the right to set pricing for any asset sent to us may it be higher or lower than market value. 
The client reserves the right to cancel the recovery project at any time. The client is responsible for transportation and handling costs back into their possession. 
The client reserves the right to dictate pricing reserves, marketplace placement restrictions, and other preferences in written agreement before shipment. 
The client and ARCA enter into a mutually beneficial, reciprocating, non-disclosure, non-compete, indefinite, agreement prior to beginning a recovery project. We will not share our clients' information against their will. The client will not disclose any proprietary information about our processes or services, including but not limited to transportation methods, customers, marketplaces, and marketing techniques.
 
RETAIL POLICIES 

We offer full circle customer service including warranties, returns, repairs, guarantees, and delivery. This is of no responsibility to the client. ARCA takes care of it all.
Read our full retail policy here.
PRIVACY, PROTECTION & USAGE
The client and ARCA enter into a mutually beneficial, reciprocating, non-disclosure, non-compete, indefinite, agreement prior to beginning a recovery project. We will not share our client's information against their will. The client will not disclose any proprietary information about our processes or services, including but not limited to transportation methods, customers, marketplaces, and marketing techniques.
We offer full protection of the companies we work with and make no claims on behalf of your brand or entity. Everything sold is sold as full responsibility for landing on ARCA.
We also offer full privacy and use protection to our customers. 
Read our entire policy here

 ARCA's "In-House" 1 Year Performance Warranty 

Updated 4/21/2018  

All items for sale in the following conditions are backed by a 1-year performance warranty; New, New Other, Pull Out and Refurbished items. Our guarantee states that Items deemed faulty(don’t work), stop working, do not perform as they should, or fail any test will be met with an equal replacement or a full refund anytime within 365 days of the delivery date. Testing reports may be required to be provided to ARCA in order to initiate a warranty claim with ARCA. 

Any items that are sold as Used 1, 2 or 3, Broken, or for Parts do not carry our "In-House" 1-year warranty. Items in these conditions are sold as is and purchased at buyers risk. We will provide any testing reports if available, upon request.  

All items purchased for install, resale or for any other reason are purchased solely at the buyer's risk. ARCA's "In-House" Warranty is limited to the cost or replacement of the item in question in the event that the item does not work properly. ARCA does not offer compensation for damage, injury or death in the event of misuse or improper installation of the sold item. It is the buyer's responsibility to test any item purchased from ARCA before install or use. ARCA accepts no responsibility for damage, injury or death caused directly or indirectly by an item we sell. ARCA does not make claims on behalf of the safety implications associated with any item ARCA sells. It is the buyer's responsibility to properly ensure the safety of any item ARCA sells before install or use.  

ARCA makes no claims, guarantees, warranties, or promises on behalf of any Manufacturer, Brand, Company or Distributor. ARCA is not an authorized distributor of any products ARCA carries, sells, stocks, ships, or transfers possession of.   

 

ARCA's 100% Satisfaction Guarantee  

Updated 4/21/2018 

Our 100% Satisfaction guarantee states; any item sold by ARCA that arrives broken(unless sold that way), arrives not as described during the time of sale, or is incorrect in any way may be eligible for a full refund or replacement.   

Our 100% customer satisfaction policy allows us to do things such as replace, service, partially or fully refund when management deems it appropriate. We strive for the 100% satisfaction of our loyal customers and will do anything in our power to keep you happy within reasonable terms.    

 

Privacy Policy 

 

Last updated: 05/21/2018

 

 ARCA, Asset Recovery Company of America (“us”, “we”“our”, "company", "the company") operates https://www.assetrecoverycompanyofamerica.com (the “Site” or "Sites"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of our Sites and any communications, electronically, in person or telecommunications ("Communications") between you and Us.  

 

We use your Personal Information only for providing and improving the Site and products or services of the Company. By using the Site, you agree to the collection and use of information in accordance with this policy. 

 

Information Collection and Use 

 

While using our Site or having communications with the company, including to but not limited to; purchases and browsing, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to; your name, your company name, employer, billing address, shipping address, email and phone number (“Personal Information”).  

While using our Site or Company for purchases, and other business, we may ask for payment information, crucial to and related to completing a business Transaction ("sale" or "consignment") with you. Payment information may include but it not limited to; name, company name, employer name, credit card numbers, dates of expiration, CCV codes, billing zip codes, wire information, bank information, w-9 forms, other tax forms, credit applications, personal addresses, billing addresses, shipping address, email, and phone number. ("Payment Information")  

We will not share your personal or payment information with anyone including but not limited to; persons, entitiescharitiescompaniesorganizations or corporations unless demanded by a subpoena from a competent court with jurisdiction in the United States of America.  

We will not transfer by means of sale, your personal or payment information including but not limited to names, ages, demographics, contact information, phone numbers, emails, or addresses to anyone, including but not limited to; persons, entitiescharitiescompaniesorganizations or corporations under any circumstances.  

 

 

Communications 

 

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and information regarding other upcoming events. You can opt out of the mailing list by clicking the unsubscribe link in the email. We also use Personal Information to help us create, develop, operate, deliver, and improve our products, services, content, and advertising. We also use Personal Information, for loss prevention and anti-fraud purposes. From time to time, we may use your Personal Information to send important notices, such as communications about purchases, shipping, refunds, issues with products or services and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications. We may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications. 

 

Cookies 

 

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. 

 

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites. 

 

Security 

 

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We do not make any guarantees regarding the safety of your personal or payment information.  

 

Changes To This Privacy Policy 

 

This Privacy Policy is effective as of  05/21/2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 

 

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of any of our Services or Sites after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. 

 

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website. 

   

ARCA RETURNS POLICY 

Revised on 4/21/2018 

  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

  

To be eligible for a return or exchange, your item must be in the same condition that you received it. It must also be in the original packaging as shipped 

 

To complete your return, we require a receipt or proof of purchase. 

  

Please do not send your purchase back to the manufacturer. 

  

There are certain situations where refunds or partial refunds are granted or not granted. Shipping refunds are included. We reserve the right to refund instead of exchange. 

Reasons approved for refund or exchange 

  • The reason for refund is our fault. Incorrect item, damage not described at the time of sale, incorrect quantity, described incorrectly at time of sale or late or incorrect shipping. 
  • Your item falls under our 1 Year "In-House" Warranty Policy. Read our Policy here. 
  • Your item falls under our 100% Satisfaction Guarantee and written approval is given by a manager. Read our Policy here.  

Reasons not approved for a refund, exchange or shipping refund. 

  • Any item not returned in its original condition at the time of sale is damaged or missing parts for reasons not due to our error. 
  • You ordered the wrong part and want to exchange the item. 
  • If the error resulting in exchange or refund was not our fault, you will not be credited original shipping charges.  
  •  Any item that is returned more than 30 days after delivery 

 

  

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within days. 

  

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at Info@arcasupply.com. 

  

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

  

Exchanges (if applicable) 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Info@arcasupply.com and send your item to: ARCA 6010 N. Bailey Ave Suite 5 Amherst, NY 14226 

  

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

  

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

  

Shipping 

ARCA will always use the most cost-effective and safest method to ship your items. We use major carriers such as UPS, FedEx, USPS, DHL, and Freight Brokers to achieve this. We add adequate insurance to every package to help ensure refunds to both parties if need be. 

ARCA offers combined shipping on multiple items ordered and will invoice accordingly. 

ARCA allows parties to arrange their own shipping of freight with the written approval of a manager beforehand. 

To return your product, you should mail your product to: ARCA 6010 N. Bailey Ave Suite 5 Amherst, NY 14226 

You will be responsible for paying for your own shipping costs for returning or exchanging your item unless the reason for return or exchange is our fault(see above). Shipping costs are non-refundable unless the reason for return or exchange is our fault(see above). If you receive a refund, the cost of return shipping may be deducted from your refund(see above) 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

 

Lost items 

In accordance with our 100% satisfaction guarantee, ARCA promises to work with you, carriers, and e-commerce facilitators on your behalf to locate and gather insurance funds for lost or missing items.  

However, by purchasing from ARCA, you agree that this is ultimately your responsibility as stated in major carrier and e-commerce facilitator policies. ARCA will not offer refunds when carriers are deemed at fault for the loss.  

This only holds true when ARCA fulfills any and all demands made by carriers or e-commerce facilitators. If the item is lost by our fault, ARCA will uphold its policies(see above).  

 

Customer Service 

In accordance with ARCA's 100% Satisfaction Guarantee, you will always have the chance to talk to or communicate with a live human being. You will always be addressed appropriately, with dignity, manners and the truth at all times.  

 

Contact us 

Please reach out to us with any questions or concerns. We are always happy to help. 

1-888-427-ARCA (2722) or info@arcasupply.com